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Troubleshooting - FAQ.

I think I've done business with Distinguished before. How can I find out if I am still registered?

Contact your sales representative to check on the status of your appointment. If you don't know who your sales rep is, click here.

What do I do if I forget my password?

No problem. It happens all the time! Click here to reset your password.

Who do I contact if I have a question?

You can contact one of our customer care specialists via instant message, email: or phone: 1-844-DISTINS

I entered my correct password but I can't log in. What do I do?

If you run into an error while logging in, first try resetting your password via the forgot password tool Click here. If you are still having problems, please contact one of our customer care specialists via instant message, email: or phone: 1-844-DISTINS

What happens if I run into an error while submitting an application?

Oh, we know that can be frustrating. Please hang in there! Take a screenshot or make a note of the specific error message you received, and what you were doing when it occurred, and contact a customer care specialist with that information. They'll help you find a solution!

I ran into an error. Is my submission saved?

Yes! The portal automatically saves your inputs as you work on a transaction, so even if you run into an error, you won't lose any work. Simply re-open your submission via the dashboard (searching for the named insured or reference number) to pick up where you left off.

Which devices and browsers can I use to access the portal?

The portal is accessible on your computer, tablet, or mobile phone. Any browser will work, but Google Chrome and Internet Explorer provide the smoothest experience.

My page isn't loading the way it normally does. What should I do?

If the screens appear to be loading incorrectly, try clearing your browser cache using the following instructions here

How do I configure my browser to work with the portal?

Your browser settings may be incompatible with our site. Try adding as a "trusted domain." Instructions for doing that are here. If you're still having issues, contact the customer care center email: or phone: 888.355.4626