Customer Experience Specialist.
Do you have what it takes to be DISTINGUISHED?
Our values define our business. At Distinguished Programs you will achieve goals focused in the best interest of our customer. INTEGRITY plays a crucial role in the way Distinguished does business.
INNOVATION enables us to remain an industry trendsetter. You will be involved in projects that advance our products, processes, and people! You will COLLABORATE with leaders in the organization and build CAMARADERIE with your colleagues and customers. Capitalize on your interests and strengths to drive an enrichment focused path allowing your DETERMINATION to launch your career in an industry of endless opportunities. HEART is at the core of our values! Bring your passion to the work you do, the people you impact and the success we achieve together.
With more than 70,000 policy holders and nearly $250 million of written premium we are robustly growing. As a Customer Experience Specialist you will work with more than 4,000 independent brokers and agents across the United States. You will be the first point of contact for our customers with the goal of creating an exceptional customer experience. You will play a critical role in resolving and reconciling more than 100,000 annual inbound inquiries via email, phone and live chat.
- Drive an exceptional customer experience with every interaction.
- Apply technical knowledge to resolve customer inquiries.
- Identify opportunities to improve the customer experience.
- Navigate and educate customers through our online broker portal.
- You are curious, a habitual learner and a problem solver.
- Bachelor’s degree required.
- Inhabit technical proficiency.
- Excellent verbal and written communication skills.
- Strong organizational skills and detail oriented. Quality matters.
- Limited travel may be required.