Our claims department prides itself in being responsive to your needs and our process is designed to:

• Facilitate communication among all parties involved in a loss.
• Provide prompt service and fair claim settlements.
• Ensure accurate reserving.

Recognizing that the majority of claims are handled smoothly and efficiently, we believe we can best serve you by focusing our efforts on those claims that involve issues that cannot be resolved directly with the insurance carrier or TPA. In these situations, we intervene quickly and serve as your advocate. Our established credibility and rapport with our team of carriers and TPA’s enable us to achieve the best possible claims outcomes on your behalf.

Our Claim Commitment

• You will see that most claims should be reported directly to the TPA or carrier. This protocol assures the least possible lag time for your claims to be addressed. Our TPAs and carriers are aligned with our best practices in that all claims are reviewed within 24 hours. 
  
• We or the carrier/TPA provide you with an acknowledgment that includes the name of the carrier or TPA adjuster, contact phone number and claim number.
  
• We monitor claims activity on a regular basis, including careful review of carrier loss runs and status reports on significant claims. You may obtain copies of loss runs upon request.
  
• We are committed to helping you and your clients prevent and/or control losses by sharing risk management information on specific claims as well as industry trends and best practices.
  
• You have direct access to our claims professionals who are there to ensure every claim is settled quickly, efficiently and fairly.