What To Do When You Have A Property Claim

Losses Below the Deductible - Losses that are obviously below the deductible should be handled as any other repair with the following exception: if there is any question as to the scope and amount of damage, we recommend the loss be reported immediately. This will protect you from a "late notice" situation and give you access to professional advice and direction. Prompt reporting also expedites the response by the insurance carrier should a claim be made.

Losses Exceeding the Deductible - Should be reported by phone or via email immediately.

Water Losses - All water losses must be handled quickly utilizing appropriate repair techniques to eliminate or prevent mold. This is important regardless of whether the loss is covered by your policy or below your deductible. Mold has become a potentially dangerous phenomenon that must be given priority. Please refer to the Water/Mold Loss Protocol for recommended handling.

Reporting Losses After Normal Business Hours - For losses that occur after normal business hours, over a weekend, or on a holiday, you should take reasonable and necessary steps to protect the property from further damage, and obtain detailed invoices for any and all emergency work performed.

Claims should be reported using a standard ACORD Property Loss Notice.

Where to Report Your Claim 

Property - NY Brick & Brownstone Program (download a handout)

National Union Fire Insurance Company of Pittsburgh, PA

Report All Losses to Lexington Insurance Claims Service, Inc. by one of
the following ways:

**(This includes all Chartis policies):
Granite State Insurance Company
New Hampshire Insurance Company
Illinois National Insurance Company
Lexington Insurance Company
American International Specialty Lines Insurance Company
National Union Fire Insurance Company of Pittsburgh, PA

Report All Losses to York Claims Service Inc., by one of the following ways:

Key Contacts to follow up on a report:

Janai A. Russell, Mgr, York Claims Intake Center (973)404-1155 janai.Russell@york-claims.com

Incident Reports for all claims:

Notices that do not require action  should be clearly marked "Report Only"

Questions or Concerns about any aspect of claims reporting or handling: Natalie Rowe, Claims Admin., Distinguished Programs (212)297-3196 nrowe@distinguished.com