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Accounting - FAQ.

What are my billing options? Can I choose agency or direct billing?

Most of our programs are agency billed only. We do, however, support direct billing for our Vacant Building, Builder's Risk, and Remodeler's Risk programs. You can choose this option on the pricing and options page before binding.

Where do I send payment?

1: ELECTRONIC PAYMENT

Use ACH to submit payments before 9pm EST and have it posted the next day to your accounts. The amount you can apply to your account in one transaction has been increased up to $99,999. To process electronic payments, the link can be found on your digital invoice.

2: MAIL PAYMENT

The best way to find your payment address is on the individual invoice for the account.

NON-RUSH PAYMENT Our PO Box is for those with Distinguished Express and Specialty products who’d like to mail payments which are not at risk of being past due. Send payments to:

Express Policy Payments Specialty Policy Payments
Distinguished Programs Insurance Brokerage LLC
PO Box 21147
New York, NY 10087-1147
Distinguished Specialty Insurance Brokerage LLC
PO Box 21147
New York, NY 10087-1147

RUSHED SAME OR NEXT DAY PAYMENTS

For those times when something goes slightly awry, we have you covered. Send us your payment via any same or next day service for processing. Payments should be sent to:


Distinguished Programs
ATTENTION: Accounts Payable
1180 Avenue of the Americas, 16th Fl.
New York, NY 10036-8401

Is commission included in the premium?

The best way to determine the commission percentage on your account is to check the individual invoice. You can access all of your invoices on our Accounting Statement report.

How do I change my commission?

Our standard broker commission is 10%. We offer NET quotes for some Specialty division products. If you would like to discuss options, please contact your underwriter directly.

How do I find out the overall balance for my office? Is there a way to view outstanding payments and credits as well?

You can find your overall balance and view outstanding payments and credits by using our Accounting Statement report.

Can I pay my bill online?

We currently accept online payments for agency billed and direct billed policies. The link to pay online can be found on the invoice. To view the invoice, navigate to the policy summary screen and use the attachments tab.

Can I check to see if payment has been received?

Yes! Your Accounting Statement report has a search function that allows you to look up a specific policy and find out if anything is owed. If you sent payment and the policy still shows as unpaid, we are likely still awaiting receipt. If it shows as paid, job well done! If you have any questions about your payment, don't hesitate to reach out to our customer care team email: service@distinguished.com or phone: 888.355.4626.

Why do some of the amounts on my accounting statement have parentheses around them?

Parentheses indicate a credit on your statement. If you'd like the credit applied to another account or refunded back to you, please send a request to service@distinguished.com and we'll take care of it for you.